TERMS & CONDITIONS

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Last Updated: February 22, 2026

This Terms and Conditions Agreement governs access to and use of the Digitalone Solutions Ltd  - Doublemind website (“Website”) and the services made available through it and set out the terms and conditions applicable to such use, including the processing and storage of personal data.

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By accessing, browsing, or otherwise using the Website, users acknowledge that they have read, understood, and agreed to be legally bound by the provisions of this Agreement. Upon such use, Doublemind and the users shall be deemed to have entered into a binding agreement in accordance with the terms set forth herein.

 

Privacy and Data Protection

The processing of personal data in connection with the Website and Services is governed by Doublemind’s Privacy Policy, which forms part of these Terms. By using the Services, users acknowledge that they have read and understood the Privacy Policy.

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1. Eligibility & Account Creation

 

The Services are made available exclusively for business users. The Services are not intended for use by consumers. By accessing or using the Services, you confirm that you are acting for purposes relating to your trade, business, craft, or profession.
 

Access to and use of the Website and services are available only to individuals who are at least eighteen (18) years of age and who have the legal capacity to enter into a binding agreement under applicable law. By using the website, you represent and warrant that you meet these eligibility requirements.

 

In order to access certain features or services, users to create an account. When creating an account, users agree to provide accurate, complete, and up-to-date information and to keep such information current at all times. Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

 

Accounts may not be created or used on behalf of another individual or entity unless the user is duly authorised to act on such person’s or entity’s behalf. Doublemind reserves the right to suspend or terminate accounts that are created using false information, used in an unauthorised manner, or otherwise operated in violation of these Terms.

 

Doublemind may, at its sole discretion, refuse registration, limit access, or deactivate accounts where it reasonably believes that continued use of the website or services may result in legal, technical, or security risks.

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2. AI Services Description

 

Doublemind provides access, through its website, to technology-enabled services that utilise artificial intelligence and automated systems to support business use cases, including but not limited to workflow automation, AI-powered agents, data processing, content generation, and integrations with third-party tools or platforms (“Services”).

 

The Services are designed to assist users by generating outputs based on user-provided inputs, configurations, and prompts. Users acknowledge that the Services operate using probabilistic models and automated processes, and that outputs may vary depending on the prompt and the manner in which the Services are used.

 

Doublemind does not guarantee that the Services or any AI-generated output will be accurate, complete, reliable, or suitable for any specific purpose. The Services are provided for general informational and operational assistance only and are not intended to replace human judgment or professional expertise.

 

Doublemind may use trusted third-party service providers, including artificial intelligence model providers and integration partners, to enable certain features and functionality of the Services. Accordingly, user inputs, prompts, and related content may be transmitted to and processed by such third-party providers solely for the purpose of operating, supporting, and improving the Services.

 

Where the Services include automated publishing or posting features, users acknowledge that any content generated and published through such features is done at the user’s direction and under the user’s sole control and responsibility. Users are solely responsible for reviewing, approving, and monitoring any content published through automated features. Doublemind does not monitor or control such content and shall not be liable for any errors, omissions, unlawful content, or damages arising from automated posting or third-party integrations.

 

Doublemind reserves the right to modify, update, enhance, restrict, or discontinue any part of the Services, temporarily or permanently, at its sole discretion. Such changes may include the addition or removal of features, limitations on usage, or changes to service availability, and shall not give rise to any liability except as expressly required by applicable law

 

Doublemind does not guarantee uninterrupted, secure, or error-free availability of the Services. The Services may be subject to limitations, delays, and other issues inherent in the use of internet and electronic communications. Doublemind shall not be responsible for any delays, delivery failures, or other damage resulting from such issues.

 

3. Free Trial

 

Doublemind may, at its sole discretion, offer users a free trial period granting limited access to certain features or functionalities of the Services. The scope, duration, and conditions of any Free Trial shall be determined by Doublemind and may vary depending on the offering.

 

Unless expressly stated otherwise, the Free Trial is provided on a temporary basis and will automatically expire at the end of the applicable trial period. Upon expiration of the Free Trial, continued access to the Services may require the user to subscribe to a paid plan.

 

Doublemind reserves the right to restrict, modify, suspend, or terminate any Free Trial at any time, including in cases of suspected abuse, misuse, multiple trial registrations, or circumvention of trial limitations. Doublemind shall not be liable for any loss or inconvenience arising from the expiration or termination of a Free Trial, except as required by applicable law.

 

Availability of the Free Trial does not constitute a commitment to offer the Services free of charge on a permanent basis.

 

4. Subscriptions & Payments

 

Certain features or functionalities of the Services may be made available only through paid subscription plans. Subscription details, including pricing, billing cycles, and applicable features, shall be displayed on the Website or otherwise communicated to users prior to purchase.

 

Subscription fees are payable in advance and are charged on a recurring basis in accordance with the selected billing period, unless the subscription is cancelled in accordance with these Terms. Unless expressly stated otherwise or required by applicable law, all fees paid are non-refundable and non-cancellable.

 

Payments are processed through independent third-party payment service providers. Doublemind does not collect, store, or process users’ payment card details and shall not be responsible for any errors, interruptions, or issues arising from the services of such payment providers.

 

Doublemind uses Stripe, Inc. and its affiliated entities (“Stripe”) as its payment processor. When you make a payment, your payment information is collected and processed directly by Stripe in accordance with Stripe’s Privacy Policy, available at https://stripe.com/privacy. Stripe acts as an independent service provider and is solely responsible for the processing of payment data submitted through its platform.

 

Doublemind reserves the right to amend subscription fees, billing structures, or available plans from time to time. Any changes shall apply prospectively and, where required by applicable law, users will be notified in advance of such changes. Continued use of the Services following the effective date of any pricing change shall constitute acceptance of the updated fees.

 

Users are responsible for ensuring that their payment information remains accurate and up to date. Failure to complete payment may result in suspension or termination of access to the Services.

 

If a user believes that Doublemind has issued an invoice or applied a charge incorrectly, the user must notify Doublemind in writing within thirty (30) days from the date on which the relevant invoice or charge was made available. The notification must include sufficient details regarding the nature of the alleged error.

If no such notification is received within this period, the user shall be deemed to have waived any and all claims, objections, or disputes in relation to the relevant invoice, charge, or payment.

 

 

5. Acceptable Use / Prohibited Uses

 

Users agree to access and use the Website and Services solely in a lawful manner and in accordance with these Terms. The Services may only be used for legitimate purposes and in a way that does not infringe the rights of others or compromise the integrity, security, or functionality of the website or underlying systems.

 

Without limitation, and without being limited to the examples listed below, users shall not use the Services to:

 

• engage in any activity that is unlawful, fraudulent, deceptive, or misleading

• generate, distribute, or facilitate spam, scams, phishing, or unsolicited communications

• produce content that is harmful, abusive, defamatory, discriminatory, or otherwise objectionable

• upload or process data without having the necessary rights, consents, or legal basis to do so

• attempt to gain unauthorised access to systems, accounts, or data

• interfere with, disrupt, or bypass technical safeguards, usage limits, or security measures

• reverse engineer, decompile, or attempt to extract the source code or underlying models of the Services

• use the Services in a manner that violates the terms of any applicable third-party service or integration

• use AI-generated outputs in a way that misrepresents their origin or falsely implies human authorship where such representation would be misleading.

 

Doublemind reserves the right to monitor usage of the Services to the extent permitted by applicable law and to take appropriate action, including suspension or termination of access, where it reasonably determines that a user has engaged in prohibited or abusive conduct.

 

6. AI Output – No Reliance & Disclaimer

 

The Services generate outputs using automated and artificial intelligence–based systems. Users acknowledge and agree that any content, response, recommendation, or result generated through the Services (“AI Output”) is produced based on probabilistic models and user-provided inputs and may be inaccurate, incomplete, or unsuitable for specific purposes.

 

AI Outputs are provided for informational and operational assistance only. They do not constitute, and shall not be relied upon as, legal, financial, medical, or other professional advice. Users are solely responsible for independently reviewing, verifying, and assessing the suitability of any AI Output before taking or refraining from any action based on such output.

 

To the fullest extent permitted by applicable law, Doublemind makes no representations or warranties, express or implied, regarding the accuracy, reliability, completeness, or usefulness of any AI Output. Any reliance placed on AI Outputs is strictly at the user’s own risk.

 

Users remain fully responsible for all decisions, actions, and outcomes arising from their use of the Services and any AI Output, including compliance with applicable laws and regulations.

 

Doublemind does not warrant that AI Outputs are free from third-party intellectual property claims.

 

7. Users Content and Data

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Users may upload, submit, generate, or otherwise make available data, information, materials, prompts, or content through the Website and Services (“User Content”). Users retain all ownership rights in their User Content, subject to the limited rights granted under these Terms.

By submitting User Content, users grant Doublemind a non-exclusive, limited, revocable right to access, use, process, store, and transmit such User Content solely for the purpose of providing, operating, maintaining, and improving the Services, including generating AI Outputs in response to user inputs.

Users represent and warrant that they have all necessary rights, permissions, consents, and legal bases required to upload, process, and use the User Content in connection with the Services. Users remain solely responsible for the legality, accuracy, and appropriateness of their User Content and for ensuring compliance with all applicable obligations relating to such data.

Doublemind does not claim ownership of User Content. Doublemind may use anonymised and aggregated User Content for the purpose of improving and training its artificial intelligence systems, provided that such use does not include personal data unless a valid lawful basis exists under applicable data protection laws. Users may request in writing that their content not be used for model training. Doublemind reserves the right to remove, restrict, or delete User Content where it reasonably determines that such content violates these Terms, poses a legal or security risk, or negatively impacts the operation of the Services.

 

8. Intellectual Property

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All intellectual property rights, including but not limited to copyrights, trademarks, service marks, trade names, software, designs, databases, and proprietary technologies, in and to the Website, the Services, and any underlying systems or components are owned by or licensed to Doublemind.

Except for the limited right to access and use the Services in accordance with these Terms, no rights, title, or interest in or to any intellectual property of Doublemind are granted to users, whether by implication or otherwise. Users may not copy, reproduce, modify, distribute, publicly display, sublicense, or create derivative works from any part of the website or Services without Doublemind’s prior written consent.

Nothing in these Terms shall be construed as transferring ownership of any intellectual property rights to users. All rights not expressly granted are reserved by Doublemind.

With respect to AI Outputs, users may use such outputs in accordance with these Terms; however, Doublemind makes no representations regarding the originality, exclusivity, or non-infringement of any AI Output. Users acknowledge that similar or identical outputs may be generated for other users due to the nature of artificial intelligence systems.

 

9. Termination & Suspension

 

Doublemind reserves the right, at its sole discretion, to suspend, restrict, or terminate a user’s access to the website or Services, in whole or in part, with immediate effect where it reasonably determines that the user has violated these Terms, misused the Services, posed a legal, security, or operational risk, or otherwise acted in a manner inconsistent with the intended use of the Services.

 

Suspension or termination may occur without prior notice where immediate action is required to protect the website, the Services, other users, or Doublemind’s legitimate interests. Where appropriate, Doublemind may provide notice or an opportunity to remedy the relevant issue but is not obliged to do so.

 

Upon termination, the user’s right to access and use the Services shall immediately cease. Any provisions of these Terms which by their nature should survive termination, including but not limited to intellectual property, disclaimers, limitation of liability, and payment obligations, shall remain in full force and effect.

 

Termination or suspension of access shall not relieve users of any outstanding payment obligations incurred prior to the effective date of termination.

 

Doublemind may retain User Content for a reasonable period following termination where required for legal, regulatory, accounting, security, or legitimate business purposes, subject to applicable data protection laws.

 

Doublemind shall implement reasonable technical and organisational measures designed to protect User Content against unauthorised access, disclosure, alteration, or destruction.

 

10. Limitation of Liability

 

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

To the maximum extent permitted, Doublemind shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of data, or business interruption, arising out of or in connection with the use of or inability to use the website or Services, including any AI Output.

 

Doublemind does not accept liability for any decisions, actions, or outcomes taken by users based on AI Outputs generated through the Services. Users acknowledge that use of the Services and reliance on any outputs is undertaken entirely at their own risk.

 

Notwithstanding the foregoing and irrespective of any allegation or finding of fault, including in cases where liability may be asserted on a strict or no-fault basis, Doublemind’s total aggregate liability arising out of or in connection with these Terms, the website, or the Services shall in all circumstances be limited to the total amount of fees actually paid by the user to Doublemind during the three (3) months immediately preceding the event giving rise to the claim.

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11. Indemnity

 

Users agree to indemnify, defend, and hold harmless Doublemind, its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

 

• the user’s access to or use of the website or Services;

• any User Content submitted, uploaded, or processed through the Services;

• the user’s violation of these Terms;

• the user’s breach of any applicable laws or third-party rights.

This indemnity obligation shall survive termination of the user’s access to the Services.

 

12. Force Majeure

Doublemind shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, governmental actions, internet or telecommunications failures, power outages, cyberattacks, or failures of third-party service providers.

 

In such circumstances, Doublemind’s obligations shall be suspended for the duration of the event giving rise to the delay.

 

 

13. Governing Law and Jurisdiction

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These Terms and any dispute, claim, or obligation arising out of or in connection with the website or Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the use of the website or Services.

 

14. Warranty

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Users acknowledge and agree that Doublemind does not warrant that the website or the Services will be free from defects, errors, interruptions, or software bugs, nor that their operation will be uninterrupted or error-free.

Doublemind makes no representations or warranties that the website or the Services are fully secure or free from vulnerabilities, and users accept the inherent risks associated with the use of internet-based and AI-enabled services.

The Services are designed to operate within specific technical environments and may rely on particular platforms, systems, or integrations. Doublemind does not warrant that the Services will be compatible with all software, applications, or systems other than those expressly supported or described on the website.

 

15. Notification

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Any notices, requests, or other communications under these Terms shall be made in writing and sent to hello@doublemind.ai. Notifications may also be sent electronically to the email address associated with the user’s account. Users are responsible for ensuring that their contact information remains accurate and up to date.

 

Digitalone Solutions Ltd

Flat 11, 24 Bardolph Road, Richmond, London, TW9 2LH, United Kingdom

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